Guys, I need help! I have Magento 2.4, and I encountered a problem with order cancellation. When a client places an order, but changes his mind before paying, the order remains in the "Pending" status in the admin panel without the ability to cancel it. I tried changing the status manually - it does not help, the system does not allow it. I wanted to automate the process via cron or a module, but so far without success. Maybe someone knows a reliable way to allow cancellation of pending orders or do it automatically?
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In Magento 2.4, an order with the "Pending" status may not be cancelable due to the specifics of working with pending orders. To solve this problem, you can set up additional scripts via cron or use third-party modules to automate order cancellation. I recommend contacting the specialists at Amasty, who offer modules for automating processes in Magento, including order cancellation. Their solutions will help you set up automatic order cancellation in the magento 2 cancel order status, which will speed up the process and improve the usability of the system.